No Restock Fees
If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise. You can return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method.
• Returned products must be in new, unused condition and include the original box and/or packaging.
• Once your return is received and inspected by Inner Lighting (usually within 24 hours of receipt), your refund will be processed, and a credit will be applied in the amount of the product price to your credit card. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
• You are responsible for all shipping costs associated with getting your order back to our Golden Valley Minnesota warehouse.
• See Returns Process below for instructions on where/how to get your return order back to us. All returns need an RA (Return Authorization) number and will need to be returned to Inner Lighting in Golden Valley, MN.
Return Shipping Options
• Customers have the option of using the carrier of their choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
• All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Order Cancellation / Modifications
• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
• Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, etc.). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
• Please see our LIMITED WARRANTY for coverages and limitations.
You can request a return authorization number (RA#) by sending an email to CustomerService@LumaCross.com.
Your email must include the following information:
1. Your Order Number associated with the purchase of the item. This is necessary for us to locate your order and payment method to issue a credit.
2. Reason for the return. Our goal is your 100% satisfaction. If you are returning the product because it did not meet your expectations, we want to hear about that. If you are returning the product under our Warranty, we need to know what defect you have identified.
We will respond to your email with the requested RA# as well as shipping instructions. To accept your return, the product must be in Like New Condition in its original packaging.
If you have any questions or concerns, please include them in your returns email.